Connecting Your Telnyx Account

Telnyx connects the same way Twilio does — one credential, entered once, then a sync — and lives on the exact same screen so you don't need to hunt for a separate setup flow.

Where to find your credential. Telnyx uses a single API key rather than Twilio's Account SID + Auth Token pair. Generate or copy it from your Telnyx Mission Control Portal, under your account's API Keys section.

Where to enter it in TelBuddy. Go to System Management → Phone Numbers → API Keys tab — the same screen used for Twilio — paste in your Telnyx API key, and save.

You don't have to choose one carrier. A single TelBuddy account can run Twilio and Telnyx at the same time, with different numbers on each, all inside the same shared inbox and the same team. There's no account-level "which carrier" setting to commit to.

What Sync from Telnyx does. Same behavior as the Twilio sync: it reads the numbers already in your Telnyx account and lists them in TelBuddy — nothing is moved or re-purchased. Once synced, TelBuddy configures each number's messaging and voice webhooks automatically so inbound activity reaches your shared inbox, IVR menus, and AI receptionist.

The one real difference once you're set up. Almost everything behaves identically between the two carriers once a number is synced — texting, forwarding, voicemail, business-hours routing, the IVR builder, and the AI Voice Receptionist all work the same way. The one genuine capability gap: on a Telnyx number, the AI Voice Receptionist transfers a call to one destination at a time. On a Twilio number, it can also ring an entire team simultaneously (a ring group). Everything else is equivalent — this isn't a case where Telnyx is a lesser experience, just a narrower one for that specific feature.

One difference worth knowing about call logs. Call history for Telnyx numbers covers the most recent 90 days, and each log row shows everything Telnyx reports about that call — there's no separate details view to open, unlike Twilio. This affects only how far back you can review history in the dashboard; call handling itself is identical. See Twilio or Telnyx: What's the Difference.

What syncing actually does

• Reads your existing Telnyx numbers — never moves, ports, or repurchases anything
• Sets each synced number's messaging and voice webhook to TelBuddy automatically
• Safe to re-run anytime to pick up numbers added later
• Your API key can be updated any time from the same screen

Step by step

1. Go to System Management → Phone Numbers → API Keys tab in TelBuddy
2. Open your Telnyx Mission Control Portal and copy your API key
3. Paste it into TelBuddy and save
4. Click Sync from Telnyx
5. Newly synced numbers appear in your number list alongside any Twilio numbers, ready to configure

Twilio vs. Telnyx inside TelBuddy

• Shared inbox, MMS, templates, contacts: identical on both
• Call forwarding, voicemail, business hours, IVR builder: identical on both
• In-app dialer: identical on both
• AI Voice Receptionist: works on both — the one gap is transfer behavior (ring group on Twilio, single destination on Telnyx)
• You can mix both carriers freely, number by number, in the same account