MMS and image handling
in the shared inbox
Send and receive MMS on synced Twilio or Telnyx numbers. Inbound photos and documents land in the shared team inbox with previews in the thread, so the team is not chasing raw media links. Attach images to quick-reply templates when you send the same media often.
Works the same on Telnyx too. Every inbound photo, document, or estimate gets the same automatic storage and gallery view, regardless of carrier.
Inbound Media Detected
Inbound media is stored with your account and shown in the thread.
Visual Proof Closes Deals.
In industries like Real Estate, Automotive, and Field Services, a photo is worth a thousand texts. telbuddy automates the storage and retrieval of every image sent to your Twilio or Telnyx numbers.
Automated Image Hosting
Inbound media is automatically captured, renamed, and stored on your secure server.
Lightning-Fast Previews
View high-resolution thumbnails directly in the chat thread. No external links required.
The MMS Advantage
- ✓ Template Media Support: Attach images to your "Quick Reply" templates for instant sending.
- ✓ Multi-User Visibility: The entire team can see incoming photos in the Shared Inbox.
- ✓ Carrier Compliance: Optimized for A2P 10DLC MMS throughput.
Customers send pictures. Text-only tools lose them.
A photo of the broken part, the damaged panel, the model number on the back of the unit. That image is often the whole message.
Photos
The damaged part, the meter reading, the thing they cannot describe on the phone.
Documents
A signed form or an estimate, arriving in the same thread as the conversation.
Screenshots
An error message or a confirmation, forwarded straight from their phone.
Where attachments usually go to die.
Most business texting tools either strip media or bury it. Both amount to the same thing: somebody asks the customer to email it instead.
Text-only tooling
✕ Photo arrives on one person's phone
✕ Someone asks the customer to email it
✕ The image lives in an inbox nobody else can see
✕ Two weeks later nobody can find it
With MMS in the thread
✓ Media lands in the shared thread
✓ Anyone on the team can open it
✓ It stays attached to the conversation
✓ Still there when you need it again
What the carriers actually allow.
These are network rules rather than software rules, so they apply the same way whichever provider you use.
| SMS | MMS | |
|---|---|---|
| What it carries | Text only | Images, and documents |
| Typical cost | Lower | Higher, billed by your carrier |
| Size limit | Per-segment character count | Total file size, set by the carrier |
| Carrier difference | None | None |
| A2P registration | Required | Required, same campaign |
A few honest answers.
What file types can customers send?
Images are the common case, and PDFs come through too. Carriers cap total message size, so very large files get rejected before they ever reach the dashboard rather than arriving broken.
Do photos work on both Twilio and Telnyx?
Yes, identically. MMS is one of the features with no carrier difference at all, so a number on either provider behaves the same way.
Does sending a photo cost more than a text?
Yes, MMS is billed at a higher rate than SMS by the carrier, not by us. You pay your carrier directly at their published rate.
Can the whole team see attachments?
Yes. Media lands in the shared inbox alongside the conversation, so it is not stuck on the phone of whoever happened to receive it.