Phase 1: Deployment
Connect Twilio
Our High-Speed Sync Engine connects your Twilio account in under 120 seconds — instantly enabling AI Voice and SMS automation.
Zero coding required.
Your Twilio account remains fully yours. TelBuddy simply connects via secure API access, nothing is transferred or migrated.
Extract Twilio Keys
Grab your Account SID and Auth Token from the Twilio Console. This secure connection allows TelBuddy to power AI Voice and SMS automation inside your existing Twilio account.
- Login to Twilio Console.
- Copy Account SID.
- Reveal & Copy Auth Token.
🔒 Your Auth Token is encrypted in transit and stored securely. TelBuddy never shares your Twilio credentials and only uses them to authenticate API requests on your behalf.
You can connect multiple Twilio numbers or sub-accounts later if your business has multiple locations or departments.
High-Speed Number Sync
Don’t enter numbers manually. Use our Automatic Number Sync to import your Twilio phone numbers and configure messaging and voice webhooks instantly.
Optional: Manual Webhook Setup
Only use manual setup if you prefer to configure Twilio webhooks yourself. Most users can skip this step and use Automatic Sync.
https://telbuddy.com/sms/inbound.php
Phase 2: The Brain Setup
Knowledge Base (RAG)
Go to AI Manager > Knowledge Base. Paste your website URL or upload a PDF. Our scraper will index your data so the AI can answer pricing and support questions accurately.
Configure Brain →AI Voice Transfers
Set up Transfer Rules. Define "Trigger Words" (like 'Agent' or 'Help'). When a caller says these words, the AI Voice engine will instantly dial your human team.
Setup Ring Groups →