What can TelBuddy do that the Twilio Console can't?

TelBuddy turns Twilio's raw API and console into simple screens. You can build a phone menu (IVR), set call forwarding and voicemail, define business hours, and run a shared team SMS inbox with templates and MMS — all without writing TwiML or editing webhooks by hand.

Do I need to write code or configure webhooks?

No. TelBuddy imports your Twilio numbers and configures the voice and SMS webhooks automatically. You manage everything from point-and-click settings.

Is the AI receptionist required?

No. AI voice and SMS are an optional add-on. The core platform is a no-code Twilio dashboard for IVR, forwarding, voicemail, business hours, and team texting.

Every Twilio Feature, Made Point-and-Click Easy

Most Twilio tools are just API endpoints. TelBuddy is a no-code dashboard for real teams — build a phone menu, forward calls, take voicemail, set business hours, and text together, all without the Twilio Console.

No-Code Phone System

Build a Phone Menu in Minutes.

Create a professional IVR phone menu with a visual builder — "Press 1 for Sales, Press 2 for Support." Route each option to forwarding, voicemail, or another menu. No TwiML, no code, no Twilio Console.

✓ Visual IVR Builder (DTMF & Speech)
✓ Call Forwarding with Backup Numbers
✓ Voicemail & Business-Hours Routing

IVR Menu Builder

📋 Greeting: "Welcome to Sunset Realty."

▸ Press 1 → Forward to Sales (+1 555-0101)

▸ Press 2 → Forward to Support, backup → mobile

▸ Press 3 → Leave a voicemail (transcribed)

--- [BUSINESS HOURS: Mon–Fri 9–6] ---

✅ Saved · webhooks configured automatically

For Multi-Location Teams

Manage Clients at Scale.

Perfect for teams managing multiple locations, departments, or brands. Control usage, permissions, and messaging/call routing across accounts from one dashboard.

✓ Multi-Account Dashboard Switching
✓ Team Quotas & Usage Limits
✓ Account Separation (Departments/Locations)

Multi-Account Dashboard

Optional Add-On

Want It Answered Automatically? Add AI.

Everything above works without AI. When you're ready, you can switch on an optional AI receptionist that answers calls and texts 24/7 — trained on your website and documents. Starts at 500 AI SMS and 100 AI voice minutes.

See AI Add-On Pricing Explore AI Solutions

Under The Hood

Engineered for Power Teams

Shared Team Inbox

Turn a single Twilio number into a multi-user workspace. Invite team members to handle tickets simultaneously.

Quick Templates

Save hours of typing. Create pre-set replies with images (MMS) and insert them instantly using our "Lightning Dropdown."

Role-Based Security

Protect your API keys. Assign Admin roles for settings and Agent roles for safe console access.

Advanced Sync V2

High-speed sync featuring real-time progress bars. Import dozen of numbers and configure webhooks automatically.

Rich Media (MMS)

Send and receive photos, charts, and documents. View full-size previews directly in the conversation feed.

Your Own Twilio Account

Every workspace connects its own dedicated Twilio account and number. Your carrier compliance and business identity are never shared with anyone else.

Ready to Simplify Twilio?

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Built to Scale With Your Team

Real-World Twilio Workflows

Built for Growing Teams

Bring on your whole team without giving up control. Everyone shares the inbox; only Admins touch the sensitive settings.

• Unlimited Numbers on Team Pro
• Admin & Agent Roles
• Shared Team Inboxes
• Run Multiple Businesses from One Login

Compare plans & pricing.

Smart Call Routing & Transfers

Send every call to the right place. Route by menu choice, forward to a primary and backup number, and roll to voicemail after hours.