Privacy Policy

1. Information We Collect

• Account Information: When you register, we collect your name, email address, company name, and billing details.
• API Credentials: To function, our system requires your Twilio Account SID and Auth Token. These are encrypted and stored solely to authorize API calls on your behalf.
• Usage Data: We collect metadata on how you use the system (e.g., number of messages sent, minutes used) for billing and analytics purposes.

3. How We Use Your Information

We use your data strictly for the following purposes:

• To authenticate and execute commands via the Twilio API (e.g., sending an SMS you composed).
• To process subscription payments and calculate usage credits.
• To send you important system alerts, security notifications, or invoice receipts.
• To prevent fraud and ensure compliance with our Terms of Service.

4. Data Security

We implement enterprise-grade security measures to protect your information:

• Encryption: All sensitive data (including API keys and passwords) is encrypted at rest using AES-256 encryption. Data in transit is protected via SSL/TLS.
• Access Control: Access to your account data is strictly restricted to authorized personnel who require it for support or maintenance.

5. Third-Party Sharing

We do not share your personal data with third parties, except as necessary to provide the Service:

• Twilio: As an interface, we transmit your commands to Twilio. Their use of data is governed by the Twilio Privacy Policy.
• Payment Processors: We use secure third-party payment gateways (e.g., Stripe) to process transactions. We do not store your full credit card number on our servers.

6. Cookies & Tracking

We use session cookies to keep you logged in and ensure the platform functions correctly. We may use anonymous analytics tools to monitor system performance, but we do not use invasive tracking cookies for advertising purposes.

7. Your Rights

Depending on your location, you may have rights regarding your data, including the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact our support team.

8. Opt-in Messaging for Text Alerts

If you opt in to SMS, we may send you transactional messages related to your TelBuddy account, such as security/2FA codes, billing/subscription notices, and support communications. Message frequency varies. Message & data rates may apply. Reply STOP to opt out and HELP for help. We do not sell or share your mobile number with third parties for their marketing purposes. We do not send marketing or promotional SMS.