Train the AI on
your business content

What to expect once it is switched on

What happens when it does not know

This is the question worth asking of any AI answering your phone, and the honest answer matters more than the clever one. When nothing in your knowledge base is a close enough match, the receptionist says it does not have that information rather than inventing something plausible.

That is a deliberate trade. An AI that guesses sounds more capable in a demo and quotes the wrong price to a real customer. A relevance threshold sits between the caller's question and the answer, and anything below it is treated as "not covered" instead of "close enough". You will occasionally hear the AI decline something it could have half-answered. That is the system working.

What is actually worth uploading

The instinct is to point it at your whole website. Resist that. The pages that make a receptionist useful are the ones a customer asks about on the phone: pricing, opening hours, service areas, what you do and do not take on, parking, appointment policy, how long a typical job takes.

Your About page and blog archive rarely answer a phone question. Adding them does not make the AI smarter; it gives the retrieval step more hay to search for the same needle. A tight knowledge base of genuinely useful pages beats a large one every time.

Keeping it current

Any URL you add is re-read automatically, so a price change on your own site reaches the receptionist without you touching anything. Pasted text and uploaded files stay exactly as you wrote them until you edit them, which is usually what you want for policies and scripts you have worded carefully.

The failure worth guarding against is the quiet one: changing a price on your website but leaving an old figure in a pasted note. The AI has no way to know which is right. When you update a price, search your knowledge base for the old number.

Does it slow the call down?

Barely, and only when it is used. The receptionist does not search your knowledge base on every sentence. It looks something up when a caller asks something factual, and skips it for greetings and small talk, so the pauses land where a human would naturally pause anyway.

Global or per-bot

Anything added globally is available to every bot on the account, which suits company-wide facts like hours and pricing. Anything attached to a single bot stays with it, which is how one number can answer as a sales line and another as support without the two bleeding into each other. Most accounts end up with a small global set and a handful of per-bot additions.