Every live call. One board.
See who is on a call, which number they rang, who has them and how long it has run. Then act on it: hold, transfer or hang up, right from the board. On your Twilio or Telnyx numbers, included on every plan.
▸ +1 555-0142 → Main line · talking with Dana · 6:12 [Hold] [Transfer] [Hang up]
▸ +1 555-0177 → Sales · waiting in queue · 1:05
▸ +1 555-0190 → Main line · in phone menu · 0:14
▸ +1 555-0133 → Support · leaving a voicemail · 0:31
✓ Transferred +1 555-0142 to Billing
Hold. Transfer. Hang up.
Stuck call, wrong department, caller who needs a manager. Fix it from the board in two clicks.
⏸️
Hold
Park the caller with hold music
▶️
Resume
Bring them back when ready
↪️
Transfer
Caller holds while the new phone rings; press 1 connects
📵
Hang up
End the call for everyone on it
Looking for the AI receptionist handing calls to a person? That is voice transfer rules.
Two views. One ops screen.
Every call on the board. Queue health on the monitor. Most teams leave both open on a second screen.
Live call board
Calls in progress
- ✓Who called and which number they rang
- ✓Who has them, and for how long
- ✓Stage: ringing, menu, holding, talking, voicemail
- ✓Updates every 1.5 seconds, plus the last hour's ended calls
Queue monitor
Waiting callers and agents
- ✓Who is waiting, and the longest wait
- ✓Agents: available, ringing, on a call, cooling off, offline
- ✓Answered and lost today
- ✓Callback waiters in their real place in line
The queue monitor, live
Refreshes every five seconds. Filter to one queue or see them all, and set an agent available or offline straight from the board when someone steps away.
The monitor shows live calls too, with a link through to the full board and its controls.
Supervisor access without the keys to everything
Live Calls has its own permission. Give a team lead Read Only to watch, or Full Access to hold, transfer and hang up, without letting them change your phone menus, queues or routing.
A parent account sees calls on its sub-accounts. Nobody ever sees another customer's calls.
A few honest answers.
Can I transfer a call already in progress?
Yes. The caller waits on hold with music while the new phone rings, and is connected when whoever answers presses 1, so a voicemail box never takes the call.
What does the board show?
Every call in progress with who called, the number they rang, who has them, duration and stage. It updates every 1.5 seconds and lists calls that ended in the last hour.
Who can see and control live calls?
Account admins, plus team members you grant Live Calls access. Read Only watches; Full Access can hold, transfer and hang up.
Is it included on every plan?
Yes, Starter included, on Twilio and Telnyx. See Telnyx support.
See the queue. Run the call.
Included with call queues on every plan, on Twilio and Telnyx.