Quick Answers
Frequently Asked Questions.
The short answers. For the full picture (every feature, in depth) see the documentation.
Conversational AI & Voice
What is the AI Voice Receptionist?
An optional add-on that holds a real two-way spoken conversation with callers, not a "press 1" menu. It listens, responds in real time, and can transfer to a human when needed. Works on both Twilio and Telnyx numbers.
Is the phone menu (IVR) the same thing as the AI Receptionist?
No, and it's worth being clear about this. The IVR builder is a click-based "Press 1 for Sales" menu: no-code, but not conversational. The AI Voice Receptionist is a separate, optional feature that actually talks with callers. You can use either, or both, depending on the number.
Can the AI transfer calls to my team?
Yes. On Twilio numbers, it can ring a whole team at once (a ring group). On Telnyx numbers, it transfers to one destination at a time.
What is a knowledge base, and why would I add one?
It lets your AI draw answers from your own website content or documents, so it responds based on real information about your business instead of guessing.
Texting & Automation
What is AI Draft Mode vs. Auto Mode?
Draft Mode: the AI suggests a reply and a human reviews or edits it before it sends. Nothing goes out on its own. Auto Mode: the AI replies without a human in the loop. Both are set per number.
Do I need my own Twilio account?
You need either a Twilio account or a Telnyx account (or both). Every TelBuddy workspace connects its own dedicated credentials. Nothing is shared or pooled between customers.
Can I use Telnyx instead of Twilio?
Yes. TelBuddy connects directly to Telnyx as an alternative to Twilio. Run one, the other, or both at once under the same account.
Does TelBuddy handle STOP requests automatically?
Twilio and Telnyx both enforce STOP at the carrier level by default. That part isn't something TelBuddy builds. TelBuddy adds an opt-out disclaimer on cold outbound messages and a plain-language notice if you try to text someone who's opted out.
Compliance & Setup
Is this a no-code setup?
Yes. Connect your Account SID/Auth Token (Twilio) or API key (Telnyx), sync your numbers, and everything else (IVR, forwarding, voicemail, webhooks) is point-and-click.
Can I use my existing Twilio or Telnyx numbers?
Yes. Syncing pulls in numbers you already own. Nothing gets moved, ported, or repurchased.
Does TelBuddy register A2P 10DLC for me?
No, to be direct about it. A2P 10DLC Brand/Campaign registration happens directly with your carrier and requires your business's real legal information. TelBuddy's Bulk Sync tool automates webhook configuration once your numbers are set up, but it doesn't register compliance on your behalf.
How are voice minutes calculated?
Calls handled by the AI Voice Receptionist count against your account's voice minutes, tracked per-second.
Want the full picture?
These are the quick answers. The documentation covers every feature in depth: texting, contacts, voice, IVR, AI, Twilio and Telnyx, compliance, and more.
Browse the Docs →