In real estate, speed to lead is the only metric that matters. The AI receptionist answers property inquiries the moment they come in, day or night, qualifies the caller, and rings your mobile only when there's a real buyer on the line.
🤖 AI: "Hello! Thank you for calling about 412 Sunset Drive. Are you interested in a tour?"
👤 Buyer: "Yes, does it have a fenced-in yard for my dog?"
--- [QUERYING RAG: PROPERTY_FLIER_412.PDF] ---
🤖 AI: "Yes, the backyard is fully fenced with a new privacy wood fence. Would you like me to connect you with the listing agent to see it today?"
🚀 [TRIGGER] Transferring to Agent Mobile...
Generic chatbots fail because they don't know your inventory. Retrieval-Augmented Generation (RAG) turns your MLS URLs and property fliers into a brain that knows your listings specifically.
Paste your Zillow or Website URL. Our scraper updates the AI daily as listings go under contract.
Upload inspection reports or floor plans. The AI answers technical questions with pinpoint accuracy.
In the AI Console, you can set specific Transfer Rules. If a caller mentions "Offer" or "Listing," the AI can route the call to different numbers based on the department.
Buyers browse listings nights and weekends. Business-hours routing keeps the AI covering calls exactly when your agents are off the clock, so every inquiry still gets answered.
A buyer sees a photo they like and taps the number on the sign. If nobody answers, they tap the next listing. There is no voicemail in that sequence.
Browsing from the couch. This is peak listing traffic and the least likely hour for anyone to pick up.
You are standing in someone's kitchen with a client. Answering is the wrong move, and so is missing it.
Open-house weekend, three inquiries at once, and every one of them is calling three other agents too.
AI Appointment Setting checks your real calendar and puts the showing on it while the buyer is still on the phone. Four rules make it work in this business specifically.
Two showings back to back across town is a booking you will break. Set the gap to what the drive takes, not what the appointment takes.
Tenant-occupied units and listings needing seller notice should not be bookable by phone at all. Say which, or it will happily schedule them.
A no-show costs more than a missed call here, because you drove there. A text at booking and another before the showing is the cheapest fix available.
It changes who handles the call and what happens next, and it is a question that can be asked early without sounding like an interrogation.
Fair housing rules apply to anything said on your behalf, and a system answering your listing line is speaking on your behalf. This is a setup decision, not a default.
Answers freely
✓ "Is the yard fenced?"
✓ "How old is the roof?"
✓ "What is the HOA fee?"
✓ "Are the appliances included?"
Matters of fact about the property, answered from your own listing documents.
Hands to a human
✕ "What kind of people live there?"
✕ "Is it good for families?"
✕ "How are the schools?"
✕ "Is that a safe neighborhood?"
Answering these can constitute steering, whoever says it. A general-purpose chatbot answers all four.
Not legal advice, and your broker's guidance beats anything on this page. It is a flag that this vertical carries a constraint most do not, and that the flag belongs in your configuration rather than a policy document nobody reads.
A listing line is not one audience. Transfer rules fire on what the caller actually says.
Business hours routing decides when the AI covers at all, and when calls come straight through to you.
What it will not do
It should not try, and it is not configured to.
The thing you notice on a second showing is not something it will catch.
A seller whose listing has sat ninety days needs you, not a system.
What it does well is the volume underneath all of that. The same eleven questions about a listing at nine on a Sunday evening, the straightforward showings, and getting you on the phone fast when somebody says the word offer. For most agents that is the large majority of inbound calls.
Yes. It checks your connected Google Calendar for real availability before offering a time, so it cannot double-book you. Set your buffer to include travel between properties, not just the showing itself.
You give it your listing pages, fliers, or PDFs. It answers from those documents rather than guessing, and re-reads any URLs you add so details stay current as listings change.
Configuration. You define what it answers and what it hands to a person, so questions about neighborhood demographics or schools transfer to you instead of being answered. This is a setup decision, not a default, and it is worth doing before the number goes live.
No, though you can. Provider and settings are per number, so a dedicated number per listing or per agent is possible if you want separate routing and reporting, and one shared number works fine otherwise.
No. The AI receptionist is an optional add-on on top of a core plan, and it is not part of the free trial because AI calls cost real money to run. Current pricing is here.