AI receptionist for real estate
Answer property inquiries the moment they hit your listing line, day or night, book the showing on your real calendar, and ring an agent only when there is a buyer worth interrupting. Runs on the Twilio or Telnyx number you already own. Nothing ported.
AI: "Thanks for calling about 412 Sunset Drive. Are you interested in a tour?"
Buyer: "Yes, does it have a fenced yard for my dog?"
--- checking listing documents ---
AI: "Yes, the backyard is fully fenced with a new privacy wood fence. Want me to connect you with the listing agent to see it today?"
Transferring to agent mobile…
The call worth a commission arrives at the worst possible time.
A buyer sees a photo they like and taps the number on the sign. If nobody answers, they tap the next listing. There is no voicemail in that sequence, and a virtual receptionist reading a generic script is not much better than silence if it cannot answer from your inventory.
9:40 PM, Tuesday
Browsing from the couch. Peak listing traffic, least likely hour for anyone to pick up.
Mid-showing
You are standing in someone's kitchen with a client. Answering is the wrong move, and so is missing it.
Sunday afternoon
Open-house weekend, three inquiries at once, and every one of them is calling three other agents too.
Train it on your listings.
Generic answering services fail because they do not know your inventory. A knowledge base turns your listing pages, fliers, and PDFs into answers the receptionist can actually use on the call.
Listing URLs
Paste a listing or website URL. Added URLs are re-read automatically so the receptionist stays aligned as listings change.
PDFs and fliers
Upload floor plans, feature sheets, or inspection summaries. It answers from what you provided, and says it does not know when nothing matches.
Property call routing
Set transfer rules so "offer" rings you, square-footage questions stay on the AI, and vendor pitches never reach your mobile.
Nights and weekends covered
Business-hours routing decides when the AI covers and when calls come straight through, so after-hours listing traffic still gets answered.
Book the showing, don't just take a name.
AI Appointment Setting checks your real Google Calendar and puts the showing on it while the buyer is still on the phone. Four rules make it work in this business specifically.
Travel time is the buffer
Two showings back to back across town is a booking you will break. Set the gap to what the drive takes, not what the appointment takes.
Not every property is showable on demand
Tenant-occupied units and listings needing seller notice should not be bookable by phone at all. Say which, or it will happily schedule them.
Confirm, then remind
A no-show costs more than a missed call here, because you drove there. A text at booking and another before the showing is the cheapest fix available.
Ask if they already have an agent
It changes who handles the call and what happens next, and it is a question that can be asked early without sounding like an interrogation.
The questions it must never answer.
Fair housing rules apply to anything said on your behalf, and a system answering your listing line is speaking on your behalf. This is a setup decision, not a default.
Answers freely
✓ "Is the yard fenced?"
✓ "How old is the roof?"
✓ "What is the HOA fee?"
✓ "Are the appliances included?"
Matters of fact about the property, answered from your own listing documents.
Hands to a human
✕ "What kind of people live there?"
✕ "Is it good for families?"
✕ "How are the schools?"
✕ "Is that a safe neighborhood?"
Answering these can constitute steering, whoever says it. A general-purpose chatbot answers all four.
Not legal advice, and your broker's guidance beats anything on this page. It is a flag that this vertical carries a constraint most do not, and that the flag belongs in your configuration rather than a policy document nobody reads.
Four callers. One number. Four outcomes.
A listing line is not one audience. Transfer rules fire on what the caller actually says.
Business hours routing decides when the AI covers at all, and when calls come straight through to you.
What it will not do
Negotiate
It should not try, and it is not configured to.
Read hesitation
The thing you notice on a second showing is not something it will catch.
Handle the hard call
A seller whose listing has sat ninety days needs you, not a system.
What it does well is the volume underneath all of that. The same eleven questions about a listing at nine on a Sunday evening, the straightforward showings, and getting you on the phone fast when somebody says the word offer. For most agents that is the large majority of inbound calls.
Nights, weekends, and the open house you are standing in.
Real estate does not keep office hours. The sign call comes at 8pm on a Sunday, the relocation buyer rings from two time zones away, and the serious one calls while you are hosting an open house with your phone face down on the kitchen island. Business hours decide what the number does when you cannot pick up: during the day the receptionist can be the overflow that catches what you miss, and after hours it can be the whole front desk, answering from your listings and booking showings against tomorrow's calendar while you sleep.
A brokerage with several agents sets this per number, so a team line and an individual listing line can behave differently. The transfer rules above decide who gets interrupted and for what.
When the buyer texts instead of calling.
Half of the people who tap the number on a listing would rather text it. Those messages land in the same shared inbox as everything else on the number, where any agent on the team can see the thread and answer it. The AI add-on can draft the reply from the same knowledge base the voice receptionist uses, for you to edit and send, or answer automatically if you turn that on. A buyer asking "is 14 Elm still available?" by text gets the same answer they would have gotten by phone.
Showings book by text too. Turn on Book appointments by text for the AI on the listing line and it checks the same live calendar, offers times that are actually free, and confirms the exact date and time before anything is written. In Autopilot it books on the spot. In Draft mode it writes the reply as booked and holds it; an agent clicks Book & Send in the inbox and the showing lands on the calendar as the text goes out, after a fresh availability check. A team where each agent keeps their own Google Calendar can connect all of them and the AI books whoever the buyer asks for, or the first agent free, and says who.
For the full evening-and-weekend picture on a listing line, read what happens to listing calls after hours, which walks through a Sunday-night sign call from ring to booked showing.
What a real estate office pays.
Two flat prices and a carrier bill. A core plan for the dashboard, shared inbox, routing, voicemail and business hours starts at $19 a month. The AI receptionist is an add-on on top of that, from $19.99 a month, with tiers sized by minutes of AI conversation rather than by agent seats, so a five-person team does not pay five times. Calls and texts themselves are billed by Twilio or Telnyx at their published rates, straight to you, with nothing added by us.
Compared with an answering service that charges per call or per minute of a human's time, the add-on is usually the cheaper line on the statement for anyone taking more than a handful of listing calls a week. The pricing page lists every tier and allowance, and the answering service cost comparison shows the arithmetic.
A few honest answers.
What is an AI receptionist for real estate?
A spoken, two-way voice receptionist on your listing or office line. It answers property questions from your own listing documents, can book a showing against your connected calendar, and transfers to a human when the caller is ready for an agent, including nights and weekends.
How is this different from a virtual receptionist for realtors?
A traditional virtual receptionist is a person in a call center reading a script. This runs on your own Twilio or Telnyx number, answers from your knowledge base, books against your real calendar, and only rings your mobile when transfer rules say the caller is worth interrupting. Nothing to port, and no per-minute markup from the software layer.
Can the AI book a showing directly on my calendar?
Yes. It checks your connected Google Calendar for real availability before offering a time, so it cannot double-book you. Set your buffer to include travel between properties, not just the showing itself.
How does it know details about a specific property?
You give it your listing pages, fliers, or PDFs. It answers from those documents rather than guessing. Any URL you add is re-read automatically as listings change; uploaded files and pasted notes stay as you wrote them until you edit them.
What stops it from saying something that breaks fair housing rules?
Configuration. You define what it answers and what it hands to a person, so questions about neighborhood demographics or schools transfer to you instead of being answered. This is a setup decision, not a default, and it is worth doing before the number goes live.
Do I need a separate number for each listing?
No, though you can. Provider and settings are per number, so a dedicated number per listing or per agent is possible if you want separate routing and reporting, and one shared number works fine otherwise.
Can it route property calls based on what the caller says?
Yes. Transfer rules fire on intent, offer, listing facts, Saturday showing, lead pitch, with different outcomes for each. On Twilio an AI transfer can ring the whole team at once; on Telnyx, one destination at a time.
Does it answer listing calls after hours and on weekends?
Yes. Business-hours routing decides what the number does outside your hours, and the receptionist can be the entire after-hours path: it answers from your listings, books a showing against your calendar, and transfers to an agent only when a rule says the caller is worth waking.
Can several agents share one listing line?
Yes. The number lives in a shared inbox, so every agent on the account sees the same calls and texts, and transfer rules decide who is rung for what. On Twilio a transfer can ring the whole team at once; on Telnyx it dials one destination at a time.
Is this included in my plan?
No. The AI receptionist is an optional add-on on top of a core plan, and it is not part of the free trial because AI calls cost real money to run. Current pricing is here.
Capture every property lead.
Bring your own Twilio or Telnyx number. Optional AI receptionist on top. Nothing ported.
View pricing