Infrastructure: Intent-Based Call Routing

AI Qualification.
Human Closing.

Don't let hot leads wait. Our Voice Transfer Logic uses GPT-Realtime to monitor call sentiment and intent. The moment a caller asks for a "Manager" or "Sales Agent," our system executes a lightning-fast transfer to your team's mobile or desk phones.

Active Intent Monitoring

🤖 AI: "I can certainly help with that. Are you looking to finalize your purchase today?"

👤 Buyer: "Yes, but I have a question about the enterprise warranty."

--- [DETECTED INTENT: HIGH-VALUE CLOSING] ---

🤖 AI: "Great question. Let me get our Senior Account Manager on the line to give you the exact details."

🚀 [PSTN BRIDGE] Dialing: +1 555-0123...

Zero-Latency Call Handoffs.

The biggest challenge in AI Voice is the handoff. TelBuddy solves this with Intelligent Transfer Rules. You define the keywords, the AI handles the intake, and your team gets a "warm" transfer every time.

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Keyword Triggers

Program the AI to recognize "Emergency," "Attorney," or "Help" to trigger instant routing.

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PSTN Phone Bridging

Transfer calls to any standard phone number globally using Twilio’s high-fidelity Voice API.

The Transfer Advantage

  • ✓ Live Transcript Preservation: View the full AI conversation transcript even after the transfer.
  • ✓ Multi-Agent Ring Groups: Bridge calls to an entire team of sales reps simultaneously.
  • ✓ Reseller Master Control: Agencies can set custom transfer targets for every sub-account.

Turn Your AI Into a Lead Closer.

View Voice AI Plans