Home / Docs / Voice & Calling / Using the In-App Dialer
The dialer is how outbound calls get made from inside TelBuddy — without opening a separate calling app, without granting browser microphone access, and without losing your business caller ID.
How the call actually connects. This isn't browser-based (WebRTC) calling — it's a real phone call, placed the traditional way. The dialer rings your own phone first; once you pick up, it bridges you to the number you're calling, with your TelBuddy number showing as the caller ID on the receiving end instead of your personal number. From the person you're calling, it looks exactly like a normal call from your business line.
Entering the number to call. You can type a number directly, paste one in, or use the on-screen keypad — all three work interchangeably, so there's no single "correct" way to enter it.
Your own phone number is remembered. The first time you use the dialer, it saves the phone number it should ring to reach you — so subsequent outbound calls don't require re-entering it every time.
Choosing which line you're calling from. If you have more than one number synced, the dialer lets you pick which one to use as the outbound caller ID for that specific call — useful if different numbers represent different departments, locations, or brands.
No carrier-specific behavior. The dialer works the same way whether the number you're calling from is on Twilio or Telnyx.