Home / Docs / Voice & Calling / Voicemail: Setup and Playback
When a call isn't picked up by forwarding or handled by the AI receptionist, voicemail is there to make sure it isn't simply lost. A recorded message is captured and saved directly to that number's activity in TelBuddy.
No separate voicemail system to check. Recordings play back right from the TelBuddy dashboard — there's no PIN to remember, no separate voicemail app, and no dialing into a mailbox from your phone. Whoever has access to that number's activity in TelBuddy can listen to a message the moment it's recorded.
Voicemail is rarely the only setting in play. It's most useful combined with other routing rules rather than left on all the time — for example, paired with Business Hours Routing so calls only reach voicemail outside of when you're actually open, while during business hours the same number might forward to a person or route through the AI receptionist instead. See Business Hours Routing.
When it becomes the final fallback. If forwarding is set up but both the primary and backup don't answer, voicemail is a natural place for the call to land next, rather than the caller getting nothing at all.