Home / Docs / Voice & Calling / Setting Up Call Forwarding
Call forwarding is set per number, and it's built around a simple idea: a call shouldn't just fail or ring forever if the first person doesn't pick up.
Primary and backup, in that order. Every number can have a primary forwarding destination and an optional backup. If the primary doesn't answer — busy, phone off, no signal, whatever the reason — the call automatically tries the backup next, without the caller having to hang up and call again.
The whisper message. Before the call actually connects to whoever answers, a short message plays to them, not the caller — a quick heads-up about which line the call is coming in on. This matters most once you have more than one number forwarding to the same person: without it, someone answering a personal phone that receives calls for three different business lines has no way to know which business they're representing the moment they say "hello."
Configured independently per number. There's no single forwarding setup for your whole account — a number handled by one person can forward differently than a number shared by a team, and changing one number's forwarding rules never affects any other.