Home / Docs / AI Features / AI Voice Receptionist: What It Can Do
The AI Voice Receptionist is a real spoken conversation, not a "press 1" menu — it listens to the caller, responds in real time, and can transfer the call to a human when needed. It's an optional add-on, and it works on both Twilio and Telnyx numbers.
One honest carrier difference: on Twilio, the AI can transfer a call to a whole team at once (a ring group). On Telnyx, it transfers to one destination at a time.
Voice minutes the AI handles are tracked per-second and count against your account's usage.