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AI Appointment Setting connects the AI Voice Receptionist directly to a real Google Calendar, so a caller asking to book an appointment doesn't get a promise to "check and call you back" — they get a real answer, checked against real availability, booked before the call even ends.
Turning it on and connecting a calendar. Enable it from the Appointments tab under AI settings, then connect Google Calendar. You choose which specific calendar to use from a list of your own calendars — TelBuddy never assumes or defaults to one for you. The connection can be disconnected at any time from that same screen, with no separate cleanup required.
How a booking actually happens on the call. Once connected, the AI checks that exact calendar's real availability before ever offering a caller a time — it isn't guessing or offering slots blind. If a caller's requested time is open, the AI confirms it and books the appointment directly onto your calendar. If it's taken, the AI says so and offers something that is actually open, rather than double-booking or leaving the question unresolved.
Intake questions still get asked. Any question you've marked as Required is still collected during the call, regardless of whether that happens before or after the appointment itself gets booked — booking the appointment isn't treated as the end of the conversation if required information is still outstanding.
What happens if an answer comes in after booking. Because required questions can still be answered after a booking, the calendar event's description is automatically updated to include that answer once it comes in — so the calendar entry always reflects the complete picture, and you're never left checking two different places to piece together the full context of one appointment.
What shows up on the calendar itself. Every booked event includes the caller's phone number and everything else captured during the call, written directly into the event — not just a name and a time. The idea is that calling someone back about their appointment shouldn't require opening a second screen to find their number.
Keeping the calendar and TelBuddy in sync. Deleting an appointment from the Appointment Logs tab in TelBuddy removes it from the connected Google Calendar as well — it isn't just hidden on TelBuddy's side while still existing on the calendar. The reverse is also handled: if an appointment is deleted directly in Google Calendar itself, TelBuddy detects that it's gone and automatically removes it from the Appointment Logs list the next time that list loads.
Skip logic for smarter intake. A question can be configured to skip automatically based on how an earlier question was answered — for example, skipping "what's your email address?" if the caller already indicated they'd prefer a callback instead of an email reply. This keeps the intake conversation from asking questions that no longer make sense given an earlier answer.