Home / Docs / IVR & Phone Menus / Building Your First Phone Menu
The IVR builder is how you create a "Press 1 for Sales, Press 2 for Support" style phone menu — genuinely no-code, but built around forms rather than a drag-and-drop canvas.
What "no-code" actually means here. To be precise about the interface: clicking + Add Menu Node opens a form where you fill in what plays when a caller reaches that menu, and for each digit a caller might press, what that option does and where it leads next. There's no visual canvas with boxes and connecting lines to arrange — every option is configured by filling in a straightforward form, which is deliberately simpler to build with even if it's less visually flashy than a canvas-style builder.
What an option can actually do. Each digit on a menu can be configured to forward the call to a person, send it to voicemail, repeat the current menu (useful if a caller missed the options the first time), hang up, or link to a completely different menu — enabling menus with multiple layers rather than a single flat list.
Applying a menu. Once a menu is saved, it takes effect immediately on any number it's assigned to — there's no separate publish or deploy step, and no delay before it's live for callers.