How the Shared Inbox Works

Every message sent to or from any of your synced numbers lands in one inbox. Anyone on your team with access can see the conversation, reply, or hand it off — no one is stuck reading raw carrier webhook data or juggling separate logins per number.

Each number can be color-coded so it's easy to tell at a glance which line a conversation is happening on, especially useful once you have more than one number connected.

Conversations are organized by the customer's phone number, so the full back-and-forth with a given customer stays together regardless of which teammate replies to it.