Home / Docs / Texting & Inbox / Using Message Templates
If your team finds itself typing the same answer over and over — hours, pricing, an address, a standard follow-up — that's exactly what templates are for. Save it once, and it's available to any teammate from that point on.
Where to find them. In the reply composer, look for Quick Insert. Every template you've saved appears there, and selecting one drops its content directly into the message field — instantly available to edit further before sending, so a saved template is a starting point, not something you're locked into sending verbatim every time.
Templates can carry an image. A saved reply isn't limited to text — you can attach an image to a template itself, so a single click can insert both a written response and a photo, flyer, or screenshot together, every time it's used.
Managing your library. Templates are added, edited, or deleted from the composer's template menu, so your saved responses can evolve as your business does — outdated pricing or hours don't have to live in a stale template forever.
Where this actually saves time. Consistency matters as much as speed here: two different teammates answering "what are your hours?" with two slightly different wordings looks disorganized to a customer, even if both answers are correct. Templates keep the wording consistent across your whole team, not just fast for one person.