Home / Docs / Getting Started / Choosing the Right TelBuddy Plan
Every TelBuddy plan includes the exact same feature set — the shared inbox, IVR builder, call forwarding, voicemail, business hours routing, contacts, and the in-app dialer are identical whether you're on the smallest or largest plan. The only thing that changes as you move up is how many phone numbers and team seats are included.
Sizing by numbers, not features. Start by counting how many phone lines you actually need connected — not team members, phone numbers. A single-location business with one or two lines rarely needs more than the smallest plan; a business running several departments or locations, each with its own number, needs a plan with more numbers included even if the team answering them is small.
Sizing by seats. A "seat" is a teammate with their own login — Admin or Agent — who can access the shared inbox, dialer, and other features. If several people need individual accounts (rather than sharing one login, which isn't recommended since it loses per-person accountability in the inbox), count how many logins you'll actually create and compare that against each plan's seat limit.
Why some plans have more seats than numbers. Commercial, for example, includes more seats than numbers relative to the plans below it — that's intentional, aimed at businesses with a bigger team working a smaller set of shared lines rather than a large number of individual lines.
Usage isn't part of this decision. None of the four plans meter your actual texting or calling volume — that's billed separately and directly by your carrier (Twilio or Telnyx) at their own rates, identically regardless of which TelBuddy plan you're on. Choosing a plan is purely about how many numbers and seats you need, not how much you'll use them.
Changing plans later. Plan changes are handled directly from the Membership page in your dashboard — there's no need to cancel and start over with a new subscription if you outgrow your current plan or want to scale down.