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Photos and saved replies in Website Chat
Photos and saved replies work the same way in website chat as in your texting inbox.
Overview: Website Chat docs
Photos
- Visitors tap the camera in the chat and pick a photo. Your team uses the camera button on Web chats.
- JPG, PNG, GIF or WebP, up to 8 MB each. Phone photos are almost always fine.
- Photos show in the chat with their file name and size. Tap one to see it full size.
- A visitor can send up to 10 photos an hour.
- No PDFs or other files in chat. For documents, use email or another channel. (You can still upload PDFs to the AI knowledge base for training; that is separate.)
Saved replies
Website chat uses the same saved replies as the texting inbox. Write a reply once and use it in both.
On Web chats:
- 📁 Saved replies opens the full list: search, add, edit and delete.
- ★ pins up to 8 favourites as one-tap buttons above your message box.
- ⚡ Quick insert searches as you type.
{name}becomes the visitor's first name.
Shortcuts
Give a saved reply a shortcut, like hours. Then type /hours in any message box, in Web chats or the inbox, and press Enter or Tab to drop it in. Type / alone to see the list. Each shortcut can be used once per account.
Starter replies for chat
- Greeting: "Hi {name}, thanks for reaching out. How can I help?"
- Photo request: "If you can, send a photo (under 8 MB). We cannot take PDFs in this chat."
- After hours: "We are away right now. Leave your number and we will call you first thing."