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Typing indicators and notifications
Website chat tells both sides what is happening, and tells your team when a visitor needs them.
Overview: Website Chat docs
Typing indicators
- Visitors see three dots while a teammate or the AI is writing.
- Your team sees "Visitor is typing", and the name of any teammate already replying, so two people do not answer the same visitor.
In TelBuddy
- The chat icon in the header spins while a visitor is waiting, with a red count of unread chats.
- A sound plays when a new chat starts, and a reminder every minute until someone answers. These play for people with I'm available for chats on.
- Control every TelBuddy sound with the 🔊 button in the header: turn them all off, change the volume, pause for a while, or switch single sounds off. Settings are per device.
Push notifications
On the Web chats page, each person chooses:
| Switch | Pushes you when |
|---|---|
| Push me when a chat comes in | A visitor starts a chat, or comes back after 30 quiet minutes |
| Include chats the AI is handling | The same, for chats the AI is answering |
| Push me for contact-form leads | A visitor leaves their details |
Push works in browsers and in the TelBuddy app on your phone's Home Screen. See add to Home Screen and the mobile app.
Show my first name to visitors is also there. Switch it off and visitors see your business name instead of yours.
A good setup
- Whoever covers chat: all three switches on.
- Everyone else: leads only, or nothing.
- If the AI answers after hours, keep Include chats the AI is handling off so nobody is woken up for a chat the AI has under control.