TelBuddy Now Supports Telnyx — Same Dashboard, Your Choice of Carrier
For as long as TelBuddy has existed, the model has been simple: connect a Twilio account and TelBuddy layers a shared inbox, automation, and AI on top of it. That's still true — it's just no longer the only option.
What changed
TelBuddy now connects to Telnyx the same way it's always connected to Twilio: your own account, your own credentials, your own billing relationship with the carrier. No shared numbers, no pooled resources, no markup added on top of usage.
And a business doesn't have to pick one. A single TelBuddy account can run on Twilio only, Telnyx only, or both at the same time — different phone numbers on different carriers, all inside the same shared inbox, same dashboard, same team.
Why a Telnyx option matters
A few reasons this is worth considering for a business phone system:
- Lower cost per message and minute. Telnyx runs its own carrier network instead of aggregating across partners, and that typically shows up as meaningfully cheaper SMS and voice pricing compared to Twilio.
- Built-in redundancy. Running numbers across two carriers means a business isn't dependent on a single provider's uptime or compliance review process for every number it owns.
- No lock-in. TelBuddy was never about locking a business into one carrier. Bring a Twilio account, a Telnyx account, or both — the dashboard, automation, and AI features work the same either way.
What a Telnyx-powered number gets in TelBuddy
Connecting a Telnyx account (System Management → Phone Numbers → API Keys tab) and syncing numbers brings full feature parity with Twilio:
- Two-way texting, including MMS, in the same shared team inbox
- Call forwarding, with backup numbers and a whisper message for whoever answers
- Voicemail, with the same recording and playback flow
- Business-hours routing, so calls are handled differently depending on whether the business is open, using the same after-hours behavior (voicemail, forwarding elsewhere) as a Twilio number
- A visual IVR / phone-menu builder — the same builder and interface, regardless of carrier
- AI-drafted and auto-sent text replies, working identically whichever carrier a number is on
- An AI voice receptionist that answers calls and holds a real two-way conversation with the caller
- An in-app outbound dialer, so a team can place calls without leaving TelBuddy
Nothing is held back for Telnyx numbers.
How to connect a Telnyx account
Go to System Management → Phone Numbers → API Keys tab, paste in a Telnyx API key, save it, then use the Sync from Telnyx button to pull in numbers. It takes about as long as connecting a Twilio account did the first time.
Businesses already running Twilio don't need to change anything. Telnyx support is additive, not a migration — existing Twilio numbers keep working exactly as they always have.
Frequently asked questions
What is Telnyx, and how is it different from Twilio?
Telnyx is a cloud communications provider that, like Twilio, offers phone numbers, SMS, and voice calling through its own API. The main practical difference for a business is cost — Telnyx runs its own carrier network rather than aggregating across partners, which tends to make it cheaper for SMS and voice.
Can a business use Telnyx and Twilio at the same time?
Yes. The carrier is set per phone number, not per account, so a single TelBuddy account can run some numbers on Twilio and others on Telnyx — all inside the same shared inbox and dashboard.
Does the AI receptionist work with a Telnyx phone number?
Yes. The AI voice receptionist answers calls and holds a real two-way conversation on Telnyx numbers, the same as it does on Twilio.
Can outbound calls be placed from a Telnyx number?
Yes. The in-app dialer works the same way regardless of which carrier a number is on.
Is switching to Telnyx required to keep using TelBuddy?
No. Twilio support isn't going anywhere. Telnyx is an added option for businesses that want it, not a replacement.
Skip the Twilio Console entirely
TelBuddy turns everything in this guide into point-and-click settings — IVR menus, forwarding, voicemail, webhooks, and A2P sync — on top of your own Twilio account.