Stop asking clients for their login credentials. TelBuddy’s Ghosting Engine allows Agency Admins to securely "step into" any sub-account instance to troubleshoot AI logic, manage SMS templates, and audit lineage usage in real-time.
Admin Access: Full CRUD
"Updating RAG sources to include new property listings..."
12,400 Credits Remaining
The biggest bottleneck for high-growth agencies is technical support. TelBuddy’s Impersonation Engine removes the back-and-forth by giving you instant, secure "Ghost Access" to your client's specific environment.
Whether a client is struggling to configure their GPT-Realtime Voice transfer rules or needs help syncing A2P 10DLC Messaging Services, you can jump in and fix the problem in seconds. This isn't just a support feature; it's a retention machine.
Access sub-accounts via master tokens. No more insecurely sharing passwords via email.
See exactly what the client sees to diagnose UI issues or AI logic errors instantly.
Our system generates temporary, high-privilege session tokens that map your admin identity to the client's Lineage SID, granting temporary CRUD access.
Every "Ghost Action" is logged with a master timestamp. You can see which admin accessed which client, ensuring enterprise accountability.
Step into the AI Console as the client to view their RAG sources and test their Voice Bot responses without leaving your office.
When a client says 'the AI isn't answering correctly,' you don't ask for a screenshot. You Ghost into their dashboard, fix the RAG source, and solve the problem before they finish their email.
Ready to provide world-class, "God-Mode" support to your B2B clients?
Activate Agency Ghosting